19/09/18
Elite Healthcare is a dynamic company with a wealth of experience in the supply, installation and service of medical devices in Ireland. The primary role is to support the Service Operations Manager and service team in delivering several administrative support functions in order to ensure excellence in customer service.
This role is to cover maternity leave until July 2019.
Main Responsibilities:
- Administration of incoming service calls, contracts, enquiries and queries.
- Co-ordinate, monitor and improve field service activities for Elite Healthcare.
- Provide support and guidance to service personnel who perform on-site routine services including installation, maintenance, and repair.
- Quotations, parts ordering, internal purchase ordering and processing, through close liaison with existing team.
- Booking in and checking parts stock and allocating to engineer.
- Preparation of paperwork for invoicing.
- Responsible for warranty calls and administration of warranty parts.
- Ensure field services are effective and customer requirements are met. Familiar with standard concepts, practices, and procedures within a particular field.
- Preparation of completed service contracts paperwork to deliver to customer in a timely manner.
- Maintenance of technical library.
- Assist in carrying out the company’s policies and procedures in relation to standard operating procedures.
- Undertake any other duties related to the role.
Requirements:
- A background in field support would be an advantage
- Hard working, self motivated, and ability to self manage & prioritise
- Excellent organisational and communication skills
- Excellent at problem solving and identifying customer needs
- Excellent computer literacy
- Technical knowledge advantageous
- A certain degree of creativity and latitude is required
- Be able to work effectively within a team as well as work on own initiative
- Full driving licence preferable
Monday to Friday 9 to 5.30.
Based from our Swords office.
Full training and support will be provided.
If you are interested in this role please send a CV before Friday 26 October 2018 to:
Laura Cruise
Elite Healthcare Ltd
F1 Swords Enterprise Park
Feltrim Road
Swords
Co Dublin
Elite Healthcare is a dynamic company with a wealth of experience in the supply, installation and service of medical devices in Ireland. The primary role is to support the Service Operations Manager and service team in delivering several administrative support functions in order to ensure excellence in customer service.
This role is to cover maternity leave until July 2019.
Main Responsibilities:
- Administration of incoming service calls, contracts, enquiries and queries.
- Co-ordinate, monitor and improve field service activities for Elite Healthcare.
- Provide support and guidance to service personnel who perform on-site routine services including installation, maintenance, and repair.
- Quotations, parts ordering, internal purchase ordering and processing, through close liaison with existing team.
- Booking in and checking parts stock and allocating to engineer.
- Preparation of paperwork for invoicing.
- Responsible for warranty calls and administration of warranty parts.
- Ensure field services are effective and customer requirements are met. Familiar with standard concepts, practices, and procedures within a particular field.
- Preparation of completed service contracts paperwork to deliver to customer in a timely manner.
- Maintenance of technical library.
- Assist in carrying out the company’s policies and procedures in relation to standard operating procedures.
- Undertake any other duties related to the role.
Requirements:
- A background in field support would be an advantage
- Hard working, self motivated, and ability to self manage & prioritise
- Excellent organisational and communication skills
- Excellent at problem solving and identifying customer needs
- Excellent computer literacy
- Technical knowledge advantageous
- A certain degree of creativity and latitude is required
- Be able to work effectively within a team as well as work on own initiative
- Full driving licence preferable
Monday to Friday 9 to 5.30.
Based from our Swords office.
Full training and support will be provided.
If you are interested in this role please send a CV before Friday 26 October 2018 to:
Laura Cruise
Elite Healthcare Ltd
F1 Swords Enterprise Park
Feltrim Road
Swords
Co Dublin
The Team
Elite Healthcare's management team consists of a mix of experienced healthcare business managers, backed up by a team of experienced qualified clinical, technical and administration personnel, all with many years of experience in sales and service provision in the healthcare sector in Ireland.
