When you purchase online, you have a statutory right to return a Product (other than perishable produce or made to measure goods) up to 7 days after your order has been delivered. This is known as the cooling off period.
We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the product to us within the 7 days with notification and we will organise a refund (excluding delivery cost). Call us on 01 8903932, to discuss returning items to us and your refund.
Any breakages or damages must be reported within 24 hours of purchase/delivery.
- Return within the 7 day cooling off period.
- Returned items have to be in their original packaging and in an unused condition.
- Include a copy of the email confirmation of the order.
- Refunds will be issued back once goods received as per term above. this will be paid into the account the goods were paid for.
- All our products (excluding batteries) come with a 1 year limited warranty. If during this time something does go wrong, return the item to us for inspection. If you are unable to return it to us, and are based in Ireland, contact us and we (at a cost) can arrange a engineer to call out.
- Please note all items returned for repair must be cleaned thoroughly. Returned items not cleaned will be returned to sender with out any repairs being carried out.
Frequently Asked Questions
Q: How do I cancel my order?
A: If you wish to cancel you order call us on 01 8903932 or + 353 1 8903932 outside Rep of Ireland. If the item hasn’t been dispatched, we will cancel the order. Please have your order reference when phoning
Q: Where should I send returns to?
A: Elite Healthcare Online Returns
F1 Swords Enterprise Park
Co Dublin K67 E984
Q: The product is faulty, how do I return it?
A: Check your newly purchased product when it arrives, if it's faulty get in touch with us within 24 hours of receipt. We'll arrange to pick up the faulty product and arrange delivery of a new one.
Q: What if I need a different size?
A: Call us on 01 8903932 or + 353 1 8903932 outside Rep of Ireland to arrange return and delivery of new product. Returned items have to be in their original packaging and in an unused condition.