Service Administrator

Role: Service Administrator 

Full Time Contract

Main Responsibilities:
  • Administration of incoming service calls, contracts, enquiries and queries.
  • Co-ordinate, monitor and improve field service activities for Elite Healthcare. 
  • Provide support and guidance to service personnel who perform on-site routine service including installation, maintenance, and repair.
  • Preparing quotations and invoices through close liaison with the existing team.
  • Booking in and checking parts stock and allocating to technicians
  • Managing workflow using online field management software.
  • Responsible for warranty calls and administration of warranty parts.
  • Ensure field services are effective and customer requirements are met.
  • Maintenance of the technical library.
  • Assist in carrying out the company’s policies and procedures in relation to standard operating procedures.
  • Undertake any other duties related to the role.
  • Comply with Elite Healthcare Quality Management System requirements i.e. perform your work according to your process documents, procedures and maintaining document information/completing department forms/records as required.
  • Understand and apply our quality policy statement in all aspects of your work.
  • Contribute towards achieving Elite Healthcare’s company objectives
  • Ensure that the needs and requirements of Elite Healthcare internal staff and customers are understood and delivered. 
  • Help develop and improve Elite Healthcare’s internal processes and management system by reporting corrective actions, updates and improvement ideas. 
  • A background in field support would be an advantage.
  • Hard working, self motivated, and ability to self manage & prioritise.
  • Excellent organisational and communication skills.
  • Excellent at problem solving and identifying customer needs.
  • Excellent computer literacy.
  • Technical knowledge advantageous.
  • A certain degree of creativity and latitude is required.
  • Be able to work effectively within a team as well as work on own initiative.
  • Full driving licence preferable.

Monday to Friday - 9am-5.30pm
Based from our Swords office.

Full training and support will be provided.

If you are interested in this role please send a CV before 17 th February 2023 to: 
Laura Cruise
Elite Healthcare Ltd
F1 Swords Enterprise Park
Feltrim Road
Co Dublin