• Job Post | Service Administrator

    Elite Healthcare is a young dynamic company with a wealth of experience in the supply and service of medical devices in Ireland.  Due to an upcoming vacancy, we are seeking to recruit a Service Administrator to join our team.  The primary role is to support the service team in delivering several administrative support functions in order to ensure excellence in customer service.


    Main Responsibilities:


    • Administration of incoming service calls, contracts, enquiries and queries.
    • Co-ordinates, monitors and improves fields service activities for Elite Healthcare.
    • Provides support and guidance to service personnel who perform on-site routine services including installation, maintenance and repair.
    • Quotations, parts ordering, internal purchase ordering and processing through close liaison with existing team.
    • Booking in and checking parts stock and allocating to engineer.
    • Preparation of paperwork for invoicing.
    • Responsible for warranty calls and administration of warranty parts
    • Ensure field services are effective and customers requirements are met.  Familiar with standard concepts, practices, and procedures within a particular field.
    • Preparation of completed service contracts paperwork to deliver to customer in a timely manner.
    • Maintenance of technical library.
    • Assist in carrying out the company’s policies and procedures in relation to standard operating procedures.
    • Undertake any other duties related to the role.


    • A background in field support would be an advantage.
    • Hard working, self motivated and ability to self manage & prioritise.
    • Excellent organisational and communication skills.
    • Excellent at problem solving and identifying customer needs.
    • Excellent computer literacy.
    • A good technical knowledge
    • A certain degree of creativity and latitude is required.
    • Be able to work effectively within a team as well as work on own initiative. 
    • Full driving licence preferable

    This is a full time role with a salary based on experience. 

    Full training and support will be provided.

    If you are interested in this role and feel you have the skills and qualities to succeed please send a CV and cover letter before 29 August 2014 to 

    Deirdre McMenamin
    Elite Healthcare Ltd
    F1 Swords Enterprise Park
    Feltrim Road
    Co Dublin 

    or by email

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