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  • Job Post | Service Administrator

    Elite Healthcare is a dynamic company with a wealth of experience in the supply, installation and service of medical devices in Ireland.  Due to growth within the business, we are seeking to recruit a Service Administrator to join our existing team. The primary role is to support the service team in delivering several administrative support functions in order to ensure excellence in customer service.

    Main Responsibilities:

    • Administration of incoming service calls, contracts, enquiries and queries.
    • Co-ordinate, monitor and improve field service activities for Elite Healthcare. 
    • Provide support and guidance to service personnel who perform on-site routine services including installation, maintenance, and repair.
    • Quotations, parts ordering, internal purchase ordering and processing, through close liaison with existing team.
    • Booking in and checking parts stock and allocating to engineer.
    • Preparation of paperwork for invoicing.
    • Responsible for warranty calls and administration of warranty parts.
    • Ensure field services are effective and customer requirements are met.  Familiar with standard concepts, practices, and procedures within a particular field.
    • Preparation of completed service contracts paperwork to deliver to customer in a timely manner.
    • Maintenance of technical library.
    • Assist in carrying out the company’s policies and procedures in relation to standard operating procedures.
    • Undertake any other duties related to the role.
    Requirements:
    • A background in field support would be an advantage
    • Hard working, self motivated, and ability to self manage & prioritise
    • Excellent organisational and communication skills
    • Excellent at problem solving and identifying customer needs
    • Excellent computer literacy
    • Technical knowledge advantageous
    • A certain degree of creativity and latitude is required
    • Be able to work effectively within a team as well as work on own initiative
    • Full driving licence preferable

    This is a full time role with a salary based on experience. 

    Full training and support will be provided.

    If you are interested in this role and feel you have the skills and qualities to succeed please send a CV and cover letter before Friday 5th January 2018 to: 


    Laura Cruise
    Elite Healthcare Ltd
    F1 Swords Enterprise Park
    Feltrim Road
    Swords
    Co Dublin

    Email

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  • Comments on this post (4 comments)

    • Laura Cruise says...

      Hi Alison

      Thank you for your comment.

      I have sent you an email.

      Regards

      Laura

      Elite Healthcare Ltd

      On January 03, 2018

    • Alison Sutcliffe says...

      Hi, I am very interested in the position you have posted. I am Health care Assistant in Theatre in a hospital right now. I have experience in dealing with Reps and consignment ordering, can meet dead line and very organised. I have experienced in dealing with the public as well as professionals in many fields. I Gained a lot off experience when I worked in the Cath lab as I had sole responsibility for stock ordering and tracing consignment from sour habits to implantation.
      Look forward to hearing from you
      Regards
      Alison Sutcliffe

      On January 02, 2018

    • Claire says...

      Hi Sharon

      Thank you for your comment.

      We have sent you an email.

      Regards

      Elite Healthcare Ltd

      On December 06, 2017

    • Sharon Keeley says...

      Hi I’m interested in the admin vacancy I’m currently a carer in a nursing home but looking to move into admin . I have excellent computer and phone skills also reception skills . I have excellent interpersonal skills and I can work very well to deadlines . If this short profile would be of interest to you regarding the admin position I would be grateful for a reply .
      Regards
      Sharon keeley

      On November 30, 2017

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