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  • Job Post: Service Support Administrator (Maternity Leave Cover)

    Elite Healthcare is a dynamic company with a wealth of experience in the supply, installation and service of medical devices in Ireland.  We are looking for a Service Administrator to cover a Maternity Leave Position. The primary role is to support the Service Operations Manager and service team in delivering several administrative support functions in order to ensure excellence in customer service. The position will be required to be filled from 3rd of February to 3rd of August 2020. It would be ideal for a candidate who wishes to gain experience or who wants to get back into the work place.

    Main Responsibilities:

    • Administration of incoming service calls, contracts, enquiries and queries.
    • Co-ordinate, monitor and improve field service activities for Elite Healthcare. 
    • Provide support and guidance to service personnel who perform on-site routine services including installation, maintenance, and repair.
    • Preparing quotations and invoices through close liaison with existing team.
    • Booking in and checking parts stock and allocating to engineer.
    • Preparation of paperwork for invoicing.
    • Responsible for warranty calls and administration of warranty parts.
    • Ensure field services are effective and customer requirements are met. Familiar with standard concepts, practices, and procedures within a particular field.
    • Preparation of completed service contracts paperwork to deliver to customer in a timely manner.
    • Maintenance of technical library.
    • Assist in carrying out the company’s policies and procedures in relation to standard operating procedures.
    • Undertake any other duties related to the role.

     

    Requirements:

    • A background in field support would be an advantage
    • Hard working, self motivated, and ability to self manage & prioritise
    • Excellent organisational and communication skills
    • Excellent at problem solving and identifying customer needs
    • Excellent computer literacy
    • Knowledge of Microsoft Office
    • Online Account Software Experience preferable
    • Technical knowledge advantageous
    • A certain degree of creativity and latitude is required
    • Be able to work effectively within a team as well as work on own initiative
    • Full driving licence preferable

    Monday to Friday 9am to 5.30pm. 

    Based from our Swords office.

    Full training and support will be provided.

    If you are interested in this role please send a CV before Wednesday 15th January 2020 to: 


    Laura Cruise
    Elite Healthcare Ltd
    F1 Swords Enterprise Park
    Feltrim Road
    Swords
    Co Dublin

    lcruise@elitehealthcare.ie

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